FAQ

If you have created an Art Clas customer account, you can view your order history. Sign in and click on your orders for status and tracking information.

Payments are accepted via MasterCard, Visa, Discover, American Express PayPal and Apple Pay with a valid billing address.
You may also contact us for assistance with your order through a secure payment link. 

All transactions done on the artclas.com website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Art Clas makes a commitment to you not to save any credit card information.

We're available to help you with your order between 10am - 5pm PST! Simply click on the CHAT icon in the bottom right of the website. Or, you may contact us via phone, text or email. You can reach us at +1 310-962-3006 and
hello@artclas.com.

This privacy notice discloses the privacy practices for artclas.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via hello@artclas.com.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration
If you register for an account at our store, you will fill in a registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email (hello@artclas.com).

By signing up for texts, you consent to receive marketing text messages (e.g. new releases, promotions, cart reminders) from Art Clas at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).

Phone cases: Yes, we ship all over the world, with free shipping!

Jewelry: Free, insured domestic shipping on all jewelry. We do not ship jewelry orders outside the USA, but custom orders can be shipped internationally. Please contact us to arrange an exception.

Please Note: All jewelry packages require a signature upon delivery. If your package is returned to us because you were not able to be contacted at the time of delivery, you will receive a refund for your order MINUS the shipping fee and restocking fee for the item(s) you ordered. Please contact us if you need to change your delivery address.

Orders are prepared and dispatched Monday through Friday. Should any items be unavailable, the preparation time may be modified. Availability delays will be communicated.

Delivery time is estimated from the time your order is shipped.

• Phone Cases: 1 to 5 business days depending on the location
• Jewelry: Complimentary 1-2 business days, insured, requires signature.
  
  If you prefer to have your jewelry shipped to a local FedEx for pick up, please contact us before placing your order.

Art Clas cannot be held responsible for any unanticipated delivery delays such as inclement weather on the delivery route. Our carrier will attempt to deliver your order up to three times before returning it to our distribution center. 

After you have placed your order, it will be processed as quickly as possible. You will receive an email notification once your unique tracking number is generated and your order is ready to ship.

-Phone Cases: Ship within 2-4 days.

-Jewelry: Ready to Ship pieces will be shipped within 3 - 5 days, depending on required customizations including resizing and engraving.

A signature is required upon all jewelry and painting deliveries and cannot be waived. Our carrier will attempt to deliver your order up to three times before returning it to our distribution center.

Please Note: If your package is returned to us because you were not able to be contacted at the time of delivery, you will receive a refund for your order MINUS the shipping fee and restocking fee for the item(s) you ordered.  Please contact us if you need to change your delivery address.

Once you place an order, you can view your order status at any time. Simply log in to your account and click on "My Orders." You may then select your desired order, view the details of your purchase and the status of your shipment.

Once your order from artclas.com has shipped, you will receive a confirmation email with your unique tracking number included. You can view your order status at any time. Simply log in to your account and click on Orders. Select the desired order, and then you may press “Track my order.”  

Please note during peak periods delivery times may take longer. Additionally, our workshop and/or carriers may be closed on National Holidays or experience inclement weather delays etc. 

Yes! We accept returns on items in their original condition for 15 days after the delivery date. To initiate a return or exchange, please contact us at hello@artclas.com.

Customers are responsible for return shipping costs, and we highly recommend that you insure your package. We are not responsible for items lost in the mail.

Please Note:
Phone cases can only be exchanged once. Once you've received an exchanged item, it can only be returned for a refund.

If the product you wish to return or exchange meets our specified conditions, you have the option to receive a refund to your original payment method or proceed with your exchange order.

We strive to process all returns and exchanges efficiently, but please allow up to 14 business days for us to complete the process.

This policy is in place to provide you with a smooth and hassle-free return or exchange experience. 

Yes! Returns/exchanges are eligible for all jewelry ordered via Art Clas website checkout. You have a 14-day window from the delivery date to initiate a return or exchange on jewelry in their original, unworn condition, including all paperwork. After 14 days, all sales are final.

Customers are responsible for return shipping costs, and we highly recommend that you insure your package. We are not responsible for items lost in the mail. 

Customized Pieces:
All sales are final for jewelry with stone upgrades and/or engravings.

Restocking Fee (Returns):
Due to the handcrafted nature of our jewelry designs, a restocking fee of 10% (up to a maximum of $500) is applied to returns. This fee is intended to cover the labor costs associated with production.

Exchanges: If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. Credit does not apply to future purchases. Limited to one exchange per piece.

This policy is in place to provide you with a smooth and hassle-free return or exchange experience. 

We offer a flexible returns policy to facilitate your online shopping experience. We also monitor the number of returns made by our customers. Repeated returns will be flagged and may, at our discretion, lead to the closure of your artclas.com account or refusal of future orders.

We're happy to customize your jewelry with special engravings. Contact us for more information.

For jewelry, yes! If you'd like complimentary gift wrapping with a message, please contact us after placing your order. Your message will be hand written on a note card and inserted into an envelope. Invoice will not include pricing.

We're happy to customize your jewelry with special engravings. Contact us for more information.

To schedule a viewing for fine jewelry or paintings at our secure Los Angeles office, contact us.

Virtual appointments also available.

We're available to help you with your order. You can contact us at hello@artclas.com, or send us a text message us any time at +1 310-962-3006. We are available to answer and return calls Monday through Friday 10am to 5pm (PST).

We're happy to customize your jewelry with special engravings. Contact us for more information.

If you've subscribed to the Art Clas Newsletter, you will be kept informed about all the Art Clas news (new products, events, etc.).

If you have not yet subscribed to the Newsletter, you can do so by entering your email in the Newsletter section at the bottom of the artclas.com website.

If you wish to unsubscribe to the Art Clas Newsletter, please hit "Unsubscribe" at the bottom of the newsletter email.